“Have a gamble?”
It was no gamble, but it was an interactive and in particular, quick, way of introducing new employees to their work. That is why we designed a cash desk training course, together with Schaap Ontwerpers.
This e-learning module meant that the time spent teaching new employees about their work has been considerably reduced. The course participants are introduced to the new cash desk system from the very first day. After taking the online module and a brief live lesson from a colleagues, they are ready to go!
The online instructions are divided into ‘Show me How’, in which an example is shown, and ‘Let me Do’, where the participants practise themselves. The structure is based on the didactic principle of micro-learning. Each element is therefore delivered in bite size parts, which means they do not take much time and are easy to digest. As far as content is concerned, the focus is on the need-to-knows and the must-have skills.
Gain experience with the customer
In practice, it is not just about knowledge and skills of course, but more especially about the right attitude and behaviour. An interactive video has therefore been devised to create awareness. This way, employees can learn about virtual practical scenarios. They can practise customer-friendliness, upselling, and the use of specific customer charts.
Interactive and great design
The design of the Holland Casino cash desk training course was created in collaboration with Schaap Ontwerpers. UP was the developer of the e-learning, the script and the interactive video. Schaap was the creative designer for the appealing look and feel of the training course.
All of Holland Casino’s wishes were incorporated in the end-result. The mix of interactive video and active work methods resulted in the employees giving it a positive evaluation. It allows them to progress actively and practically through the content, without feeling as if it is a run-of-the-mill, ‘click here, click there’ module. The emphasis lies on being able to practise ‘yourself’ in a secure environment. Errors are allowed and you get to learn from constructive feedback!